When I get a text, it vibrates and the screen lights up completely white. It still vibrates when activated, it just won't display anything but the white screen. I tried to change the watch face, but, the app can't locate my fitbit anymore. I tried to reboot it again, but, the fitbit logo won't even come up anymore just a big whit square. Tried again and still, nothing but a white screen. My battery was at about 50% so I charged it to 100%. It did this sporadically for maybe 3 hours before the watch face stopped coming up at all and anytime I tried to access it, the screen would come up white. I rebooted it and it looked like it was fixed, but, not long after, it was white again. My versa 2 vibrated around 9:30am and I checked to see if I had a text from someone on it, but, the entire screen was white and almost, but, not quite, flashing.
If you are having this same issue, reach out to customer support for help to troubleshoot and either resolve the issue, or, see if your device is still under warranty so it can be replaced. The entire process took less than 15 minutes.
My existing tracker can be recycled at an e-waste recycling facility because it is no good and can't be fixed. The agent advised my device is still under warranty and he sent me a link by email to replace my tracker, free of charge.
We confirmed that I have already completed all troubleshooting and the issue still persists. I was quickly able to get in touch with someone from FitBit by chat. Contact Customer Support about it and mention specifically that you already did the restart procedure"
On that thread, someone gave the following advice: **** Edit: I found another thread about this issue.
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